Customer Support





Privacy Policy


R-com Enterprise, LLC is committed to protecting a customer's privacy.  That is because we base our business on the trust you place in us.  This policy describes our practice regarding personal and account information collected by us via electronic and paper formats.  In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, and “we” and “us” means R-com Enterprise, LLC as well as our affiliated companies.

We reserve the right to modify this Privacy Policy from time to time.  You should visit our Web site periodically to review any changes.

How much information must I share?
The amount and type of information we collect from you depends on your activity and use of our Web Site. Below, we explain what information we collect.

When you browse our Web site

  • IP address - We collect your IP address to measure our Web site traffic.

  • Referral Web site - If you come to our Web site via a link, we collect the location of the link that referred you.

  • Browser type - We collect information about the browser you are using to help optimize our Web site for visitors.

  • Movements through our Web site - We keep track of pages you visit.

When you subscribe to our e-mail newsletter through our Web site

  • You must create an E-Account to subscribe to our e-mail newsletter. We use your E-Account information in connection with your subscription.

When you create an E-Account on our Web site

  • We collect your name, e-mail address and your IT interest or need. 

When you communicate with us through our Web site

  • We collect your e-mail address and the other information that you provide in order to respond to your communication.

Is my personal or account information used for any other purpose?
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may occasionally send you promotional or product information.  If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting our office.

We may also analyze and act upon your personal and account information as part of our standard business practices.  We occasionally purchase from third parties commercial information such as company size, number of employees and annual sales of other companies.  We may use this commercial information along with your personal and account information to customize our offerings to you, as well as for our internal use.

In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in a survey or research.

If you become our customer, we may send you updates on important information about our company and services.

Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy.  Only authorized personnel are permitted to see your account information.  Your account information may be disclosed to third parties in limited circumstances.  For example, we may share your personal and account information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated.  We may disclose your personal and account information to response to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.  Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

Last update: 01/13/11


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